Ticket tracker
A Ticket Tracker is a system designed to log, manage, and resolve issues (or tickets) that arise during software development or customer support. Each ticket represents a bug, feature request, or support request that needs to be addressed. The tracker helps teams organize, prioritize, and keep track of progress, ensuring that issues are resolved in a timely manner.
Ticket Creation: New issues or tickets are created with a public form, So anyone (teammates or customer) may create a ticket.
Prioritization: Each ticket is assigned a priority level (e.g., Urgent, High, Medium, Low) based on its urgency and impact.
Assignment: Tickets are assigned to specific team members responsible for resolving them.
Status Tracking: The tracker maintains the current status of each ticket.
Closure: After verification, the ticket is marked as closed, and the process is logged for future reference.
Create Reports: Generate weekly or sprint-based reports on open tickets, resolved issues, and overall team performance.
Track Metrics: Measure key metrics such as:
Average Resolution Time
Number of Open Tickets
High-Priority Tickets
